account locked

Question

Your account is currently blocked from signing in. As a result, you may not reset your password at this time. Please contact an admin in your organisation and ask him or her to unblock your account.

we fired our it guy and hes blocked our access from work accounts.

Answer 1

Hi @tim reilly ,

the best option might be to call Microsoft's Global Support: Global Customer Service phone numbers

And the first and second action you should take is to create a new admin account and disable the account of the fired it guy and any additional account with admin permission that looks suspect (maybe a second and third account of the fired it guy).

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

@tim reilly

Thank you for posting this in Microsoft Q&A.

As I understand IT person in your organization has left the company. But before leaving he has blocked your account. Now you are unable to login to Azure portal.

In this situation you have 2 ways to solve this issue.

• If you have another Global admin of your tenant
• If you are the only Global admin of your tenant

If you have another Global admin of your tenant, you can ask them to unblock your account in Azure portal.

 

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

 

Let me know if you have any further questions.

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