Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application

Question

Following Establish your first account admin bellow:

https://learn.microsoft.com/en-us/azure/databricks/admin/#account-admins

I login with owner, global admin account in azure portal, and Go to accounts.azuredatabricks.net

and sign in with my global admin account here, but got following error:

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

Not sure what happened and I couldnot manage my databrick and enable utinity catalog.

Please help!

Answer 1

Hello Xuanbin Zhang,

Thanks for your question.

Try the following:

• Clear your browser’s cache and cookies.
• Try to use an account added to the tenant and not a personal or guest account

For detailed steps see: https://learn.microsoft.com/en-us/troubleshoot/entra/entra-id/app-integration/error-code-AADSTS50020-user-account-identity-provider-does-not-exist

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Thank you very much, I had solved the issue with following post from databricks community.

https://community.databricks.com/t5/administration-architecture/unable-to-view-manage-account-option-in-databricks-ui/td-p/81819

Answer 3

@Xuanbin Zhang ,

Thankyou for posting your query on Microsoft Q&A platform.

Glad to know that the issue has been resolved. I am posting the solution so that you can accept here and help the community to get the solution:

"The issue was resolved by following the recommended steps. A personal account was being used initially, but an organizational account was required. Additionally, global admin permissions on the Entra ID tenant were necessary for setting up Unity Catalog.

A new user was created within the tenant, and temporary global administrator rights were assigned to this account. After logging in with the new user, the setup was completed successfully."

Kindly accept the answer by clicking on Accept answer button. Thankyou