Azure Lab Services
An Azure service that is used to set up labs for classrooms, trials, development and testing, and other scenarios.
300 questions
Azure Lab stuck at Updating lab capacity
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 66%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Dean Welbourn
0
Reputation points
We have an Azure Lab set to sync users from an AD group. This has worked fine for months, but since Friday last week user sync has stopped and the manual sync button is greyed out. The status under Template VM and Settings show as 'Updating lab capacity' with a spinning wheel.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 3%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor2024-12-09T15:39:10.4166667+00:00 Hi Dean Welbourn,
Could you please share more details about the issue for a deeper investigation, along with any relevant screenshots. This information will help us to provide better assistance.
Thank you.
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Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor
2024-12-10T13:30:27.0866667+00:00 Hi Dean Welbourn,
Could you please go through the last comment and provide us the required information. This information will help us to provide better assistance.
Thank you.
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Dean Welbourn 0 Reputation points
2024-12-10T17:36:29.18+00:00 Hi,
Thank you for your reply.
The lab is using an Ubuntu Server 22.04 LTS Medium size template VM. Users are automatically synced from an AD group, and we've been using it without issue for the last 3 months.
The last successful user sync was now 6 days ago:
The manual Sync button is also greyed out, even though I've checked and confirmed I still have the permissions required to force a manual sync.
The lab template shows the following status:
It has been stuck on this status for the last 6 days. The status of the lab within our Azure Portal also shows a status of "Updating". I've checked and confirmed we haven't reached any of our core limits, we have plenty of capacity left, so I'm not sure what to do next.
Kind regards,
Dean
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Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor
2024-12-12T16:03:47.6633333+00:00 Hi Dean Welbourn,
We are checking with our internal team and will get back to you as soon as possible.
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Prrudram-MSFT 27,251 Reputation points2024-12-15T22:03:05.8533333+00:00 Hello @Dean Welbourn
This needs product team intervention via an internet ticket. Please log a support case with azure technical support team. If you don't have an active support plan to raise a support case, please reach out to me. I will further help via private messages to contact me with the required details. -
Dean Welbourn 0 Reputation points
2024-12-23T13:12:15.76+00:00 If you don't have an active support plan to raise a support case, please reach out to me. I will further help via private messages to contact me with the required details.
Thank you @Prrudram-MSFT , if you can offer any assistance, it would be greatly appreciated!
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