Assistance Required for Payment Issue with Microsoft Partner Center

MarcelL 0

I need help regarding my November 2024 payment. I want to check if there was any failure in the payment process, as my bank informed me that they reversed the payment, but the payment status in the Earnings dashboard shows as Sent.

I have been trying to reach Microsoft Partner Center Support for a few days without success. Whenever I open a support ticket, I receive the following message:

"This is to inform you that as we are part of the Incentives team, we do not communicate with public domain emails. We request you to please raise a request in the partner center using your organization's verified domain email address. Hence, we are closing this case from our end."

This situation makes it quite difficult to get support, leading to significant frustration.

Junjie Zhu - MSFT 19,751 Reputation points Microsoft Vendor

2024-12-09T01:15:21.8433333+00:00

Hello @MarcelL , Welcome to Microsoft Q&A!

Please note that issues related to earnings require the store team to review your account on the backend. Unfortunately, the Q&A forum is unable to assist with this matter. The Microsoft Partner Center tag only handles questions about registering a developer account and publishing apps to the Microsoft Store.

For your scenario, please open a free support ticket here: Contact Us. Sign in with your email address associated with your Partner Center account, go to Contact us tab, find "Non-Technical Support - Dashboard", click "Ask Copilot".

You need to state your issue and ask Copilot to help you open a ticket.

Thank you.
Vinh La Kiến 25 Reputation points

2024-12-22T05:23:05.0666667+00:00

Hello @MarcelL

Thank you for your question, I got the same issue as you and I tried to use Support feature in Microsoft Partner Center, but I received the same way "close ticket" as Microsoft Partner Support answered to you (or they are not Microsoft Partner Center Support team because I recognize that they only support for Microsoft Application such as Azure Cloud, Microsoft Office).

In the past, it was very easy to contact and got support from Microsoft Partner before Copilot was added to Support feature.

In my scenario, the payment in December 2024 was sent in Microsoft Partner Center Dashboard. However, I was informed from my bank that my payment will be reserved to Microsoft because the beneficiary name was wrong. I found that the beneficiary name was mistyped while setting up Bank profile. Then, I have updated to correct it. Currently, I have not received that amount.

If you have solved this problem, could you provide more info? I am very thankful for your works.

Hello @Junjie Zhu - MSFT

Thanks for your answer for MarcelL and I tried contact to you through "Contact Us" link you provided.

Copilot helps me to look up info but still drive me to use Support feature in Microsoft Partner center which could not make any help before.

I can not find the solution or instruction from Microsoft in case of mistyping the beneficiary name that lead to the failure in receiving the payment. I would like get instruction from an expert to clarify the process. I guess the process is shown as below. Is it correct?

Ex: Payment on hold from bank account of beneficiary > the amount will be reserved to Microsoft > I wait for several months > Microsoft re-add the amount to the Partner Center account > The amount will be sent in next payment circle ... or something like that?

These process was not found in Google or Copilot.
MarcelL 0 Reputation points

2024-12-22T05:29:44.55+00:00

I resolved the issue, try to contact mplcomm@microsoft.com with your payment id and enrollment id explaining your issue
Vinh La Kiến 25 Reputation points

2024-12-22T05:32:16.1466667+00:00

@MarcelL, thank you very much, it is very useful for me, I will get back to this comment and update to you after solve this issue. <3
Vinh La Kiến 25 Reputation points

2024-12-22T05:53:45.3933333+00:00

Thank you for your useful info MarcelL, I will get back this comment and update after solve this issue.

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Assistance Required for Payment Issue with Microsoft Partner Center

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