Age Verification Issue with Copilot

Question

When attempting to sign into Copilot, a prompt to verify age appears, despite having verified information indicating that I am over 18. What could be the cause of this issue?

Answer 1

Hi @thomas ayman,

Thanks for reaching out to Microsoft Q&A.

Seems like your birth date is not set under profile page

Can you please go to the Microsoft account's profile page, and see whether the birth date is set. If not, please select the "Edit profile", and edit the birth date. Wait for a few hours to allow the account information to update and see whether the issue persists.

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