Unable to get email alert for PIM role activation

Yasin Turan 0

Hello, we used to receive emails from Microsoft Azure for the PIM roles activation but It just stopped. Nothing changed just we are no longer receiving emails for role activation. Can you please help me with this? Thanks!

1 answer

Goutam Pratti 1,150 Reputation points Microsoft Vendor

2024-12-09T07:22:28.39+00:00

Hello @Yasin Turan ,

Thank you for reaching out Microsoft Q&A.

I understand you are not receiving the emails from Microsoft Azure for the PIM roles activation

If an approval request is approved in the Azure portal before the first email is sent, the first email will no longer be triggered, and other approvers won't be notified by email of the approval request. It might appear as if they didn't get an email but it's the expected behavior.

This can also result from the information provided in the below Screenshot.

for more information: https://learn.microsoft.com/en-us/entra/id-governance/privileged-identity-management/pim-email-notifications?source=recommendations

Hope this helps. Do let us know if you any further queries.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Regards,
Goutam Pratti.
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Yasin Turan 0 Reputation points

2024-12-09T14:49:48.44+00:00

Thank you for your answer. We don’t approve; we just want to know who activates their roles. It used to notify our group, which only has 15 members.

Goutam Pratti 1,150 Reputation points Microsoft Vendor

2024-12-11T09:53:48.2866667+00:00

Hello @Yasin Turan ,

Thank you for your Prompt response!

Can you confirm me did you enabled the notification setting, if not you can check: https://learn.microsoft.com/en-us/entra/id-governance/privileged-identity-management/pim-how-to-change-default-settings

Hope this helps feel free to reach out for additional questions!

Regards,
Goutam Pratti.

Goutam Pratti 1,150 Reputation points Microsoft Vendor

2024-12-13T02:50:38.95+00:00

Hello @Yasin Turan ,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Goutam Pratti 1,150 Reputation points Microsoft Vendor

2024-12-13T08:05:14.16+00:00

Hello @Yasin Turan ,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Yasin Turan 0 Reputation points

2024-12-13T14:16:50.87+00:00

Hello @Goutam Pratti ,

Role assignment alerts have "Admin" set as the default recipient. I added my email to the additional recipients, and now I’m receiving emails. However, I need to repeat this process for each role individually. Previously, we used to receive these alerts without needing to add additional recipients. What does "Admin" in the default recipients refer to?

Thanks.

Goutam Pratti 1,150 Reputation points Microsoft Vendor

2024-12-17T06:27:54.21+00:00

Hello @Yasin Turan ,

Thanks for your Prompt Response.

Based on your query, I understand you are referring to the notification tab from the PIM setting of "Edit role setting - Application Administrator" as shown below and wondering what does "Admin" mean from default recipients.

Privileged Identity Management (PIM) send out notification when important events occur in your Azure Active Directory (Azure AD) organization, such as when a role is assigned or activated. Privileged Identity Management keeps admins (Privileged Role Administrator, Security Administrator and Global Administrator) informed by default also other participants who are mentioned in email notifications.

If you do not want admins to receive notifications for certain role activities such as assigning and activating roles, you may exclude admin by unchecking admin recipient.

Refer to Email notifications in PIM and Configure Azure AD role settings in Privileged Identity Management for further information.

Hope this helps. Do let us know if you any further queries.

If this answers your query, do click Accept Answer the above answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Regards,
Goutam Pratti.

Goutam Pratti 1,150 Reputation points Microsoft Vendor

2024-12-18T09:46:04.9333333+00:00

Hello @Yasin Turan ,

We haven’t heard from you on the last response and was just checking back to see if the above response answered your query accept the answer which wil be beneficial for the community members.

Yasin Turan 0 Reputation points

2024-12-18T15:10:20.26+00:00

Hello Goutam,

Thank you for your response. I actually like to get notified when someone activate their role. All default recipients admin, assignee and approver are checked but I still don't get notified. Thanks.

Goutam Pratti 1,150 Reputation points Microsoft Vendor

2024-12-19T06:51:35.8433333+00:00

Hello @Yasin Turan ,

Thank you for your prompt response.

I understand you want to get notified when someone activate their role

I recommend to give the email address in additional recipients for the role activation alert and notify me whether you are getting an email alert or not?

regards,
Goutam Pratti.

Yasin Turan 0 Reputation points

2024-12-19T14:14:06.97+00:00

Hello @Goutam Pratti

When I add my email to Additional recipients, I'm receiving alerts. But it used to send alerts without adding to the additional recipients. We have to do this for every role we are using 100 roles.

Thanks,

Goutam Pratti 1,150 Reputation points Microsoft Vendor

2024-12-23T07:52:32.4566667+00:00

Hello @Yasin Turan ,

Thank you for your Response!

To answer to the query Privileged Identity Management (PIM) send out notification when important events occur in your Microsoft Entra ID organization, such as when a role is assigned or activated.
Privileged Identity Management keeps admins (Privileged Role Administrator, Security Administrator and Global Administrator) informed by default also other participants who are mentioned in email notifications.

Refer to Email notifications in PIM

Hope this helps!

Regards,
Goutam Pratti.

Goutam Pratti 1,150 Reputation points Microsoft Vendor

2024-12-24T05:51:41.7766667+00:00

Hello @Yasin Turan ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet.

Goutam Pratti 1,150 Reputation points Microsoft Vendor

2024-12-26T04:53:56.56+00:00

Hello @Yasin Turan ,
We haven’t heard from you on the last response and was just checking back to see it is helpful.
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