Trying to install Office 2024, but receiving an error from SaRACmd.exe about Exit Code [1]

Question

I'm trying to install Office 2024, and it indicates that I need to uninstall "" (nothing) and won't proceed. Initially it indicates an old version of Project 2021 and another program, which has since been uninstalled, but now it still fails (after multiple reboots and uninstalling ever other thing that may be remotely related to Office while troubleshooting.

Answer 1

It sounds like you're encountering issues with the installation of Office 2024 due to remnants of an older version. The error code you mentioned, Exit Code [1], typically indicates that there is a problem with the uninstallation process of previous Office products.

Here are some steps you can take to resolve this issue:

1. Ensure Complete Uninstallation: Make sure that all previous versions of Office and related programs (like Project) are completely uninstalled. You can use the Microsoft Support and Recovery Assistant (SaRA) to help with this process.
2. Use the Office Deployment Tool: If you haven't already, download and install the latest Office Deployment Tool from the Microsoft Download Center. This tool can help you manage the installation process more effectively.
3. Check for Leftover Files: Sometimes, leftover files from previous installations can cause issues. You may want to manually check for and delete any remaining Office files in the installation directories.
4. Registry Cleanup: If you are comfortable with it, you can check the Windows Registry for any leftover entries related to Office. Be cautious, as incorrect changes to the registry can cause system issues.
5. Reboot and Retry: After making these changes, reboot your computer and try the installation again.

If these steps do not resolve the issue, you may want to consult the Microsoft Community for further assistance.

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References:

• Error code 30050-1039 (0) when installing Microsoft 365 Apps for enterprise
• Error messages when you try to uninstall Microsoft Office 2013
• Troubleshooting Office installation failures

Answer 2

Hi @FrostByte

Which version of Office 2024 do you want to install?

How did you install Office 2024, via running ODT with configuration file (.xml), installing package downloaded from Services & subscriptions page, or other methods?

Besides, what's the version of your Project 2021, please uninstall it and make sure there is no other Office product installed, and then you may check whether Office 2024 can be installed properly.