I can't edit excel or word documents on my phone anymore

Question

I am no longer able to edit excel or Word documents on my Android phone. I am prompted to login but my username is unrecongized. I can access one drive and one note with no problems.

Answer 1

Hi,

I suggest you post this thread to Excel for Android forum:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_excel-msoffice_unknown-mso_OPandr

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

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