How to fix MSAL claims taken error with Windows App on a Mac

Christopher Miller 5 Reputation points
2024-11-23T13:47:36.32+00:00

I work for the Coast Guard, primarily from home. I have been having issues with the new Windows App for a while now. It has something to do with certificates. I get this error "__MSAL failed to acquire claims token." __

Our IT says this is a Windows issue. As a temporary solve, they have us delete anything with "369ba0d5" or "microsoftonline.us" in our keychains.

Does anyone know of a permanent solution? Is there a way to use the previous version of the app when it was called Remote Desktop?

I am not the only one with the issue as work, so I would appreciate the help.

Thanks,

Chris

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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