SCCM client agent unable to get content locations for application deployment

Question

Hi,

Our IT team recently performed an upgrade of our SCCM site server to Configuration Manger 2403 with Hotfix Rollup (KB28204160). We are now having a show stopper issue where we can't deploy any applications to any end user clients or servers.

The CMTRACE tool on a client, when viewing the log "CITaskMgr.log" shows the following problem any time we attempt to perform some software install/uninstall:

[CITaskMgr.log]

spContentAccessService->IsContentAvailableEx( oContentInfo.sContentId, oContentInfo.sContentVersion, (CCM_CONTENT_LOCAL | CCM_CONTENT_REMOTE), eContentTypeSMSUpdate, contentPriority, 2*60, 1, oContentInfo.sExcludedFileList, oContentInfo.dwContentFlags, &bContentAvailable ), HRESULT=80004005 (D:\dbs\sh\cmgm\0502_134106\cmd\r\src\DCM\CITaskMgr\contentdownload.cpp,382) CITaskMgr 11/20/2024 4:48:42 PM 6056 (0x17A8)

Unable to get locations, no need to continue with download CITaskMgr 11/20/2024 4:48:42 PM 6056 (0x17A8)

CheckLocations failed. Error = 0x87d00607 CITaskMgr 11/20/2024 4:48:42 PM 6056 (0x17A8)

This error occurs on all clients.

We can no longer distribute software in our environment due to some odd issue that seems related to the "HRESULT=80004005" error (above in log).

Our IT team has been over every possible "exposed" setting in our SCCM site configuration using the Configuration Manager interface including boundaries and other more mundain settings. We simply do not know what is causing this new phenomenon. It might be some access denied issue, but we can't tell. We are worried that there may be some SQL database corruption.

Is there anyone here with any ideas?

We are at the point of possibly needing to restore from backup, but that means we may go through this pocess again when we perform the upgrade again.

Answer 1

Hi,

The error code 0x87d00607 means that the content is not found by SCCM/client and the reason for that can be numerous like improper configuration of boundaries or boundary groups, pre-staged content, blockage from the firewall, etc.

To narrow down the problem, we can follow below options:

1, Make sure boundary groups are enabled in the properties of the Distribution Point and check if the IPs (make sure no IP address is typed wrongly) of the client machine are included in the boundary group.

2, Check the required port to the firewall of your client machine and check if your MPs are working well.

3, Also check if the SCCM client agent is the latest version

4, Check appenforce.log in the client.

Here are reference links:

Fix: SCCM Application Installation Error 0x87D00607

FIX: SCCM Application Installation Failed 0x87D00607

Please Note: Since the website is not hosted by Microsoft, just for your reference.

Best regards,

Simon

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