How to fix fatal hardware error

Question

crash report Log Name: System

Source: Microsoft-Windows-WHEA-Logger

Date: 11/4/2024 9:20:01 PM

Event ID: 1

Task Category: None

Level: Error

Keywords: WHEA Error Event Logs

User: LOCAL SERVICE

Computer: DESKTOP-I7QMUS7

Description:

A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

<EventID>1</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2024-11-05T02:20:01.2657466Z" />

<EventRecordID>30442</EventRecordID>

<Correlation ActivityID="{84b17459-45c7-4406-8299-60c389953741}" />

<Execution ProcessID="3928" ThreadID="13640" />

<Channel>System</Channel>

<Computer>DESKTOP-I7QMUS7</Computer>

<Security UserID="S-1-5-19" />

</System>

<EventData>

<Data Name="Length">462</Data>

<Data Name="RawData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ata>

</EventData>

</Event>

Answer 1

Hi,

Microsoft-Windows-WHEA-Logger with Even ID 1 is related with a hardware error. But from this event log, we cannot determine which part of hardware cause the error.

Please update all hardware drives to the latest version. Install latest update of your Window OS through Settings\Update & Security\Windows Update.

Run System File Checker (SFC) and DISM simultaneously to check and repair any corrupted system files.

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

If the issue still insists, I suggest that you can take a look at CPU and RAM.

Best Regards,

Yanhong

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Answer 2

A fatal hardware error has occurred.

Contact the hardware manufacturer support, may a known issue.