Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
3,581 questions
Why am I getting a 500 Internal Service Error from calling Azure OpenAI
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Jones, Jason Hunter
5
Reputation points
When I call Azure's OpenAI resource, I get a 500 error when I was getting no issues when calling the exact same resource with the same method previously.
{count} vote
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George Wang 10 Reputation points2024-11-02T23:48:34.6133333+00:00 I noticed the same issue just now. It says "Internal server error | Apim-request-id: " followed by a GUID. It occurs in the playground and through API.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 22%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Siry, Gaetan 85 Reputation points2024-11-03T00:13:42.8066667+00:00 same - this seems to be related to the EAST US region - my other instance that is deployed to EAST US 2 is working fine
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 24%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
navba-MSFT 27,355 Reputation points Microsoft Employee2024-11-04T02:53:46.3533333+00:00 @Jones, Jason Hunter Welcome to Microsoft Q&A Forum, Thank you for posting your query here!
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I am able to access the Azure OpenAI in East US region. Could you please let me know if you are still encountering the same issue ? If yes, please provide the below details:
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Plan 1:
While reproducing the 500 error, Please capture the browser HAR trace and share the HAR trace here.
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Plan 2:
Please share the
Apim-request-idGUID along with thetime of the issue in UTCandregionof your deployed resource..
Awaiting your reply.
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navba-MSFT 27,355 Reputation points Microsoft Employee
2024-11-07T05:38:43.6766667+00:00 @Jones, Jason Hunter Just following up to check if you had any updates on this.
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Rajesh Kasani 0 Reputation points2025-01-25T14:07:36.93+00:00 @navba-MSFT
please find the Apim-request-id for the request made to languages API9ad9f08c-a84f-4d2e-8802-9d90e0e82287
timezone - IST (2025-01-25 19:07:53.000)
region of deploy resource- South IndiaPlease check this request. still getting 500 internal server error.
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