Can't save credentials in MacOS version of Windows App

Paul Sligar 25 Reputation points
2024-10-23T17:25:45.59+00:00

When trying to change credentials in Remote Desktop/Windows App on Mac OSX 15.0.1, I get a message that credentials won't be saved because app can access Keychain. I assume this is a certificate issue? The Windows App version is 11.0.5 (2401).

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Martin 10 Reputation points
    2024-11-15T13:31:40.7266667+00:00

    I had the same issue after upgrading from the old "Remote Desktop" to the new "Windows App".

    I added new credentials and deleted the old ones. The new credentials can be edited.

    2 people found this answer helpful.
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  2. Chris Cantrell 0 Reputation points
    2024-12-19T23:39:33.62+00:00

    Hi, I have a fresh install .. MacOS 15.2. Since going to WindowsApp, I always get this message.

    I've reset my keychain and still coming up blank. Any additional suggestions?

    BTW, I do download the app through Essentials, which is the replacement for the Mac App Store for businesses. I don't see how that could have an impact ... but I could be wrong.

    Thanks.

    Unable to add credentials

    Unable to access the default keychain.

    New credentials can't be created and saved. You can lock and unlock the default keychain to try to restore access.

    Unable to add credentials

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  3. Chris Cantrell 0 Reputation points
    2024-12-20T01:10:10.2866667+00:00

    Update. This is 100% related to having a work account signed in. Remove work account and it works fine.

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