i cannot download my bathc jobs - timeout

Ivo Q 0

Hi, I'm on a slow internet connection and struggling to download my batch jobs. The output file is several tens of MB, and I keep getting the error:

"Unable to load file. Timeout of 600000ms exceeded."

Any suggestions on how to work around this?

Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor

2024-10-21T06:27:43.36+00:00

Hi Ivo Q,

Thank you for reaching out to the Microsoft Q&A platform.

Based on your question description we understand that you are unable to download batch jobs.

Here are some steps you can take to troubleshoot and resolve this issue:

Check if there is an option in your application or system to increase the timeout limit for downloads. You may be able to set it to a higher value than 600000 ms.

Use job manager task is given the highest priority when it needs to be restarted. If an idle node is not available, the Batch service might terminate one of the other running tasks in the pool to make room for the job manager task to run.

If possible, split the output file into smaller chunks before downloading. This can help avoid timeout issues, as smaller files will download faster.

Try downloading during off-peak hours when your internet connection might be faster.

Please refer the below document for more information: Jobs and tasks in Azure Batch

Thank you.
Ivo Q 0 Reputation points

2024-10-21T06:41:19.1466667+00:00

hi, thanks.

Check if there is an option in your application or system to increase the timeout limit for downloads. You may be able to set it to a higher value than 600000 ms.

The timeout limit comes from Azure itself, not from my application.

split the output file into smaller chunks before downloading

I don't see any way to do that in the download page.

Use job manager task is given the highest priority when it needs to be restarted. If an idle node is not available, the Batch service might terminate one of the other running tasks in the pool to make room for the job manager task to run.

I don't understand what you mean.
Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor

2024-10-23T03:43:03.0566667+00:00

Hello Ivo Q,

Could you please let us know how you are currently downloading the batch job output? Are you using the Azure portal, Azure Storage Explorer, or any other tool?

This will help us to drive the troubleshoot further.

Thank you.
Ivo Q 0 Reputation points

2024-10-23T11:37:45.5166667+00:00

i tried both on https://oai.azure.com/resource/batchjobs and on the data page at https://oai.azure.com/resource/datafile It would be great to have an option to save the files somewhere else as in Drive, or in any otehr service that doesn't timeout
Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor

2024-10-25T15:37:30.04+00:00

Hi Ivo Q,

We are looking into it and will get back to you soon.
Ivo Q 0 Reputation points

2024-10-27T03:34:48.29+00:00

thank you. In the meantime, I upgraded my fiber connection to 1GB, yet I’m still experiencing the same issue. This leads me to think the problem might not be related to my download speed but rather an upstream issue. Specifically, I can't download a batch starting with batch_e4c56d...
Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor

2024-10-28T06:18:23.1866667+00:00

Hi Ivo Q,

We understand still you are facing issue to download the batch jobs. Here is a suggestion.

Use Azure Storage Explorer to Download Files:

Azure Storage Explorer can be used to manage and download files from Azure Storage. It might handle large file downloads more efficiently than the portal.

Mapping an Azure file share to a local drive can provide a more stable connection for downloading files. This can be done using the SMB protocol.

Please refer the below document:

https://learn.microsoft.com/en-us/azure/storage/storage-explorer/vs-azure-tools-storage-explorer-files

Thank you.
Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor

2024-10-29T07:44:42.74+00:00

Hi Ivo Q,

Just checking in to see if you have got a chance to see the comment posted in resolving the issue.

If it was helpful, please click "Upvote" on his post to let us know.

Thank You.
Ivo Q 0 Reputation points

2024-10-29T14:12:07.2966667+00:00

I successfully logged into Azure Storage Explorer, but I’m unable to access or view the data files found at https://oai.azure.com/resource/datafile. It appears the Microsoft Account ID displayed in Storage Explorer differs from the one I use for Azure services, despite logging in with the same email address. Also, on Storage Explorer I read "No subscriptions found.".
Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor

2024-11-01T18:45:04.1933333+00:00

Hi Ivo Q,
This document will provide the detailed information, please find for your reference:

https://learn.microsoft.com/en-us/azure/storage/storage-explorer/vs-azure-tools-storage-manage-with-storage-explorer?tabs=windows

Thank you.

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