How to successfully render Azure Video Indexer project?

Question

I am using the Azure Video Indexer portal. I have created a project composed of clips of videos that I have indexed. Unfortunately, when I hit the "Render" button for the project, the system appears to be rendering for several minutes but ultimately winds up emailing me a failure message. (This occurs consistently and even for very short video clips.) The failure message does not tell me what went wrong in the rendering; it just says "Your project couldn't be rendered. We experienced a problem when rendering your project." The failure message also suggest that I contact the support team with my trace ID.

Unfortunately, when I contacted the support team, I got another error indicating that they did not receive my email. "The groups only accept messages from people in their organization or on their allowed senders list, and your email address isn't on the lists."

So now I'm stuck. I've indexed many hours of video already, but I cannot export any of it because the "Render" feature does not work!

Answer 1

Hello Jessica M,

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this!

Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer. Accepted answers show up at the top, resulting in improved discoverability for others.

Issue:

Could not successfully render Azure Video Indexer project.

Error Message:

Your project couldn't be rendered. We experienced a problem when rendering your project.

Solution: The customer @Jessica M renamed the files so that the file extensions were in lower case (e.g., "mp4" instead of "MP4" and "mov" instead of "MOV"). After doing this and re-uploading the files to AVI, there is successful rendering of the projects with subsets of those videos.

Answer 2

Hello Jessica M,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

I understand that you are unable to render Azure Video Indexer project.

There are many things that can cause your video not to render, if you observe what @SriLakshmi C have listed, check out the following links for best solution:

• https://learn.microsoft.com/en-us/azure/azure-video-indexer/faq
• https://azure.microsoft.com/en-us/blog/video-indexer-general-availability-and-beyond
• https://www.youtube.com/watch?v=OxTm2jAxm5c
• https://www.youtube.com/watch?v=JiKW2YH1LgU

Also, about contacting Azure Support:

• Sign in to your Azure account through the https://portal.azure.com
• Navigate to Help + support on the left-hand side.
• Click on Create a support request and provide the necessary details about your issue.

You can also review your support plan to understand your entitlements. If you have a paid support plan, you can often get faster responses and more comprehensive assistance - https://support.microsoft.com/en-us/topic/contact-microsoft-azure-support-2315e669-8b1f-493b-5fb1-d88a8736ffe4

I hope this is helpful! Do not hesitate to let me know if you have any other questions.

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Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful.

Answer 3

Hi Jessica M,

Thank you for your patience,

Please refer the attached document that should help you to understand the project settings, including video formats and resolution, to be compatible with the rendering process.

Upload and index media with Azure AI Video Indexer.

For additional information kindly refer this, Quick start- Try the Azure AI Video Indexer web portal.

I hope this information helps.