HoloLens
A family of Microsoft self-contained, holographic devices that enable engagement with digital content and interaction with holograms in the surrounding environment.
4 questions
Hololens: Advanced Recovery Companion does not work anymore since the 20 of September
Gustave Monce
0
Reputation points
The Advanced Recovery Companion application from the Microsoft Store (https://www.microsoft.com/store/productId/9P74Z35SFRS8?ocid=pdpshare), used to recover / reflash HoloLens 2 devices is not working anymore following a server being taken down this week between the 10th of September and the 20th of September. The server in question is api.swrepository.com. As a result of this server vanishing, the application is unable to download and fetch latest FFU firmware software for HoloLens 2 and requires having one already downloaded to recover a device, from another source, mirror, or an older download. This brings issues when said FFU file is not available anywhere for download.
It is not possible for us to work around this as the app depends on this server to be able to download the latest firmware files for HoloLens 2 and it is therefore impossible for us to recover our devices.
The server being brought back up would solve the issue we are hitting.
Is there any way for Microsoft to bring back this server online? The application cannot function without it.
{count} votes
-
LocalJoost 1 Reputation point MVP2024-09-22T18:58:52.87+00:00 Hi, While this is a bit of an unfortunate Microsoft action, it's a bit of a public secret that the downloading part of the recovery companion never worked very good. What you can do is:
- Download the latest FFU firmware manually via this link: https://aka.ms/hololens2download. This will give a you a zip file containing the latest FFU
- If you want to recover the HoloLens choose "Manual Package Selection".
- Select the FFU file, and after that the process should be pretty much the same as it was before.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 39%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
waqas 0 Reputation points2024-09-23T10:21:42.9566667+00:00 the Advanced Recovery Companion (ARC) for HoloLens has encountered issues recently. As of September 20, 2024, some users have reported that the tool no longer functions properly for recovering their devices, especially after certain updates. This could be related to recent software or firmware changes that have bricked devices or caused recovery processes to fail.
Some issues have been observed with insider builds or specific firmware updates that led to recovery problems, and users are recommended to check if they're using affected builds or firmware. Microsoft suggests reflashing devices using ARC, but the tool itself seems to be unreliable in some cases(
Windows Central
)(
Microsoft Learn
).
You can monitor updates through official Microsoft channels or forums, as Microsoft may release a fix for ARC soon.
-
Deleted
This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Sign in to comment
Sign in to answer