Cannot rename channel in MS Teams due to an error

Question

Hello, I am not able to change the name of my channel in MS Teams due to a bug.

I start editing the channel, change the title, hit Save button, but an error message "We ran into a problem editing your channel" appears and the title does not change.

The same is happening for my colleagues as well, so it's not a problem on my machine only. The issue persists for several months already, is there any estimated fix date? Or is there any workaround?

Thank you

Answer 1

Hi, there are a couple of things you can try to fix the error message when renaming a channel in Microsoft Teams:

1. Temporary Glitch:

Here's what you can do:

Wait and Retry: Try waiting for a few hours or even a day and then attempt renaming the channel again. The issue might have resolved itself on the server-side.

Restart Teams: Close Microsoft Teams completely and then relaunch it. This can help clear any temporary cache or data that might be causing the issue.

Restart Your Device: In some cases, restarting your computer can also help resolve temporary glitches with applications.

2. Check Permissions:

Make sure you have the necessary permissions to edit the channel. Channel owners and team owners can rename channels.

3. Clear Teams Cache:

Corrupted cache data within Teams can sometimes cause issues. Here's how to clear the Teams cache (This process differs depending on your operating system):

Windows: Close Teams. Press Windows Key + R, type %appdata%\Microsoft\Teams, and press Enter. Delete all the files and folders in this folder. Restart your computer and relaunch Teams.

Mac: Close Teams. Go to Finder > Go (hold Option key) > Library > Application Support > Microsoft > Teams. Delete the contents of the Caches folder. Relaunch Teams.

4. Try Web App:

If the desktop app is causing issues, try renaming the channel using the Microsoft Teams web app (https://www.microsoft.com/en-us/microsoft-teams/log-in).

Answer 2

Hi @Lucie Lavičková (Třísková) | Tesena

1. Please check permissions: Confirm that you have the required permissions to create a channel in your team. Ask the team owner to go to More options (…) > Manage team > Settings > Member permissions and make sure the option to "Allow members to create and update channels" is selected.
2. Please try the web version: If you are using the Teams desktop or mobile app, consider using the web version: Microsoft Teams Web.
3. Admin action: Please ask your admin to log in to the Teams admin center and make sure member edit permissions for the channel are turned on.

Thanks for your understanding and support.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---