Edge sync not working, intune policy is set to force the sync Intune support confirmed its all good on policy end. Tested on MAC and Windows PC, affecting both OS. edge is on latest Version 125.0.2535.67 Edge application is pushed via Intune to all PC. Does affect the PC which is not pushed via Intune too.

Enabling Enterprise State Roaming fixed my issue.

@Divya Kushal Thanks for posting in our Q&A. To clarify this issue, we appreciate your help to collect some information: 1.Could you please show the screenshot of the settings you configured? 2.Generally, a same setting may have different setting types. Which setting type did you use? Device or User? It will decide to be assigned to device group or user group. 3. Does affect the PC which is not pushed via Intune too. --- Yes, regardless of whether the Edge is deployed via intune, intune policy will affect it. If there is anything update, feel free to let us know. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Edge sync not working, intune policy is set to force the sync

Divya Kushal 5

Edge sync not working, intune policy is set to force the sync

Intune support confirmed its all good on policy end.
Tested on MAC and Windows PC, affecting both OS.
edge is on latest Version 125.0.2535.67
Edge application is pushed via Intune to all PC. Does affect the PC which is not pushed via Intune too.

Prajwal Desai [MVP] 101 Reputation points

2024-05-30T07:08:28.91+00:00

Have you tried the solutions described for resolving the Edge sync issues in the following MS article - https://learn.microsoft.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync
Divya Kushal 5 Reputation points

2024-05-30T23:26:50.75+00:00

I havent checked AIP service module. Will do.
Martin Dvořák 0 Reputation points

2024-11-20T09:44:21.4733333+00:00

Hi there, we have the same issue. Our users are moving from one computer to another. Now we have two users who are affected with "Your organization turned off synchronization on this device" on their default/first computer. Our intune policies are set like below (computer policies applied on device group) and Edge://policy says that they are correctly applied. We enabled ESR for all users and everything was working fine for few years. Problem showed up before few weeks. Whats only working is to backup passwords and favorites to CSV and HTML. Delete/rename folder in \AppData\Local\Microsoft\Edge\User Data start edge again and import data back. Problem not showed up on users mobiles device and another company computers (same intune aad devices). Maybe there is a bug from some Edge version?

3 answers

Divya Kushal 5 Reputation points

2024-06-14T02:09:27.4166667+00:00

Enabling Enterprise State Roaming fixed my issue.
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1 person found this answer helpful.
Kristoffer Park Rosdahl 20 Reputation points

2024-10-24T09:03:22.82+00:00

Thank you so much!

This solved my issue, Had a 365 tenant tenant and the configuration profiles with force sync did apply and succeed, however in edge it said "Sync has been turned off by your administrator"
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Xenia-MSFT 3,140 Reputation points Microsoft Vendor

2024-05-30T07:06:26.71+00:00

@Divya Kushal Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:

1.Could you please show the screenshot of the settings you configured?

2.Generally, a same setting may have different setting types. Which setting type did you use? Device or User? It will decide to be assigned to device group or user group.

3.Does affect the PC which is not pushed via Intune too.

--- Yes, regardless of whether the Edge is deployed via intune, intune policy will affect it.

If there is anything update, feel free to let us know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.
Divya Kushal 5 Reputation points

2024-05-30T22:59:29.7666667+00:00

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Divya Kushal 5 Reputation points

2024-05-30T23:00:11.81+00:00

Divya Kushal 5 Reputation points

2024-05-30T23:00:43.4266667+00:00

Xenia-MSFT 3,140 Reputation points Microsoft Vendor

2024-05-31T02:26:28.8733333+00:00

@Divya Kushal Thanks for your update.

Please enter "edge://policy" in Edge browser. It will make sure that if the policy is really applied to Edge.

Based on my research, if you configured the setting "Force synchronization of browser data and do not show the sync consent prompt", please make sure BrowserSignin policy must not be configured, or must be set to enabled. And SyncDisabled must not be configured or must be set to False. For more details, please refer to the following article:

https://learn.microsoft.com/en-us/deployedge/microsoft-edge-policies?WT.mc_id=Portal-Microsoft_Intune_Workflows#force-synchronization-of-browser-data-and-do-not-show-the-sync-consent-prompt

If there is anything update, feel free to let us know.

Divya Kushal 5 Reputation points

2024-05-31T06:12:40.75+00:00

Divya Kushal 5 Reputation points

2024-05-31T06:19:36.8966667+00:00

Sorry, I did not get your point. So the Force synchronization of browser data and do not show the sync consent prompt is enabled. The Browser sign-in policy is enabled.
I do not see the Sync disabled option.

Xenia-MSFT 3,140 Reputation points Microsoft Vendor

2024-05-31T07:02:55.3566667+00:00

@Divya Kushal Thanks for your update.

From the picture you provided, it shows that the "ForceSync" is deployed. What I say "SyncDisabled" is this setting "Disable synchronization of data using Microsoft sync services".

Divya Kushal 5 Reputation points

2024-06-03T05:47:14.6566667+00:00

Does this look good now?

Xenia-MSFT 3,140 Reputation points Microsoft Vendor

2024-06-04T01:34:05.1+00:00

@Divya Kushal Thanks for your update. As the description in the document, "Disable synchronization of data using Microsoft sync services" needs to be not configured. Please check if Edge sync works.

Divya Kushal 5 Reputation points

2024-06-07T08:13:52.1966667+00:00

I have disabled "Disable synchronization of data using Microsoft sync services" . It still does not work. I will wait for few hours and then try.

Divya Kushal 5 Reputation points

2024-06-10T23:19:38.65+00:00

still the same. Shows as not syncing in Edge.

Xenia-MSFT 3,140 Reputation points Microsoft Vendor

2024-06-11T01:39:38.1833333+00:00

@Divya Kushal It may need to check some logs on your device. With Q&A limitation, it is suggested to create an online support ticket and we may need to troubleshoot with Edge support engineer. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Hope everything goes well with you.

Divya Kushal 5 Reputation points

2024-06-11T01:49:56.3866667+00:00

I did contact intune and they directed me to Edge, but they are unable to help as they support only organisations with 150+ employees.
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