Why text of Outlook message is duplicated when replying or forwarding message?

Ieva Putrimiene 0

Wadsworth, Todd 0 Reputation points

2024-09-05T21:42:39.7966667+00:00

I do not believe your reply has anything to do with the problem.

I am using OWA and the URL is: https://outlook.office.come/mail blah blah

When I reply to a message it looks like this:

========

my reply....

========

the original message

========

another copy of the original message

========

Why are there TWO copies of the original message? One is sufficient. I believe this is the problem people are having. There are not two emails! The text of the original message is just duplicated within the reply itself.

2 answers

Yanhong Liu 14,010 Reputation points Microsoft Vendor

2024-05-22T07:33:20.58+00:00

Hello,

Thank you for posting in Q&A forum.

This issue can be caused by a number of different reasons, such as incorrectly configured message forwarding or incorrectly configured Outlook rules.

To resolve this issue and prevent duplicate items from appearing in Outlook, you need to find the specific cause of duplicate items in your Outlook account. Please refer to the following link:

18 Reasons Why Outlook Duplicates Emails, Contacts, Tasks, and Calendar Entries | Outlook Freeware

After checking and fixing the errors, you can resume normal Outlook operations and resolve duplicate emails.

I hope the information above is helpful.

Best Regards,

Yanhong Liu

============================================

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Wadsworth, Todd 0 Reputation points

2025-01-25T19:41:13.52+00:00

the question is NOT about duplicating emails! it is about Outlook making two copies of the !TEXT! - within the same reply. Actually READ the question!
Also, this is about OWA! It is not about Outlook! All of this is plainly stated in the original question.
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ChristyZhang-MSFT 24,981 Reputation points Microsoft Vendor

2024-05-23T09:25:44.2966667+00:00

Hi @Ieva Putrimiene ,

Welcome to our forum!

What do you mean about "text of Outlook message is duplicated"?

Is that the original message is included below the new message when you reply to or forward an email message?

If so, we have the option to exclude the original message, include the original message as an attachment, or change the appearance of the original message by using indention or indention prefixed with a vertical line. It's suggested that you could change the option:

More information: Change how the original message appears in replies and forwards.

Hope to help you! If the above is not your case, please provide more information about your case for our better research.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Ieva Putrimiene 0 Reputation points

2024-05-23T10:25:54.3833333+00:00

Hi,

When checking sent message in the Sent items folder it looks like that:

ChristyZhang-MSFT 24,981 Reputation points Microsoft Vendor

2024-05-27T09:02:32.9033333+00:00

Hi @Ieva Putrimiene ,

Thanks for your reply!

Based on my test in Outlook for Windows desktop client, there are no duplicate content in the email, which doesn't reproduce your case:

Create a new email.

Type something in email body.

Send it.

Check the email in Sent Items folder.

What's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version. Then you could try the below steps to troubleshooting:

In order to further confirm if the issue is related to Outlook desktop client, please log in to your web mail and do the same test to check if the issue persists.

If the issue only occurs in Outlook desktop client, considering the impact of some add ins, It is suggested that you try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.

If this is still the issue in safe mode, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.

ChristyZhang-MSFT 24,981 Reputation points Microsoft Vendor

2024-05-29T01:28:06.32+00:00

Hi @Ieva Putrimiene ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

Sally Richardson 5 Reputation points

2024-09-06T14:57:49.64+00:00

I have exactly the same issue - when replying to an email that was originally created by a mailing newsletter service, and ONLY when using Outlook for Desktop (office 365). the email formats beautifully initially but when you reply to it using outlook for desktop (classic not new) the original content is duplicated. Given how many people use Desktop Outlook and won't switch to New Outlook for a long time, is this something that can be fixed? I guess it has something to do with rendering html but who knows - but it causes major problems as you can imagine!

Wadsworth, Todd 0 Reputation points

2025-01-25T19:45:05.5233333+00:00

The original email CLEARLY states that this question is about OWA. It is NOT about the desktop, or any other version, of Outlook! I have the exact came problem as the original poster. In OWA!!! (Outlook Web Access)
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Why text of Outlook message is duplicated when replying or forwarding message?

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