Teams Call dropped.

Question

Hello 

Please i need your help on this issue.

Teams calls dropped during transfers in Microsoft Teams. 

I would like to know why these calls were dropped and need some help with that. 

Any info on this would be greatly appreciated

Answer 1

It sounds like you're experiencing an issue with dropped calls during transfers in Microsoft Teams. Here are a few troubleshooting steps you can try to resolve the issue:

1. Check Network Connection : Ensure that both you and the person you're transferring the call to have stable internet connections. Poor network connectivity can cause calls to drop during transfers.
2. Update Teams App : Make sure that both parties are using the latest version of the Microsoft Teams application. Sometimes, outdated software can lead to compatibility issues and call drops.
3. Restart Teams Application : Close the Teams application and reopen it to see if the issue persists. A simple restart can sometimes resolve temporary glitches or bugs.
4. Restart Devices : If possible, restart your computer or mobile device. This can help refresh the system and clear any temporary issues causing the call drops.
5. Check Call Settings : Review the call settings in Microsoft Teams to ensure that there are no specific configurations causing the drops. Check for any call forwarding or transfer settings that might be affecting the call transfer process.
6. Contact Support : If none of the above steps resolve the issue, it may be helpful to reach out to Microsoft Teams support for further assistance. They can provide specialized guidance and troubleshooting steps tailored to your specific situation.

By following these steps, you should be able to troubleshoot and resolve the issue with calls dropping during transfers in Microsoft Teams. If you continue to experience problems, don't hesitate to seek further support from Microsoft or your IT department.

Answer 2

Hi @IniobongNkanga-8038

Could you please tell me:

Is this a new problem that has recently appeared in the Teams Desktop client? Do other users in the organization have similar issues?

If the problem occurs in the Teams client, please try clearing the Teams client cache and logging in again.

If the problem persists, I recommend you try the following steps:

1. Log out of your current Teams account. After Teams is closed, re-enter your email and password to log in.
2. Check network connection. Make sure you and the person you are transferring to are in a stable network environment.
3. If you’re using a VPN to access Teams, turn it off and back on.
4. If you’re using the Teams desktop or mobile app, try using the web version.
5. Uninstall Teams from your device, then reinstall it.

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