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I have a ecucational account and I used it to download Windows Server 2019 already. Today I tried to download Windows 10 and I got
Leider können wir Ihren Zugriff auf Vorteile nicht überprüfen (Transaktions-ID: 620759bcd9fb4248ba279a472f2073ec, Meldungscode: 715-123170). Wenden Sie sich an den Support.
I searched the help and support pages, but I don't find any hint what the problem is or where to send a message about this problem.
It would be great if I could get help here.
Thank you.
@Ralf B
Thank you for your post!
Any additional information would be greatly appreciated!
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
@Ralf B
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
Thank you for your response. This is very strange and I have to keep observing. I tried again today and everything worked (I was able to download the software and keys). Maybe it was just a temporary problem.
@Ralf B
Thank you for the quick response and I'm glad that your issue resolved itself. If you're still having issues would be able to response to the questions I posted above, so I can gain a better understanding of your issue?
Thank you again!