Teams won't load. Says needs an update

Question

MS Office 365 Business Standard is installed and they use Teams. Now Teams won't load. We get an error "Teams needs an update". I HATE this error! Updating teams does nothing. This is SUCH a FRUSTRATING application to fix! I have tried the following and it does nothing to fix this. I have also uninstalled Office 365 with Revo Uninstaller and that didn't work.

We have restarted, we have cleaned out everything Teams related from the %appdata% account (Teams, Microsoft\Teams, etc.) and we STILL get this error!

Answer 1

Hi @Mostafa Khaled

When the M365 is installed then Microsoft Teams will be installed . The method that the M365 Apps uses to install Microsoft Teams is the bulk install method with an MSI. This method is also known as the Teams Machine-Wide Installer.

Typically the Teams Machine-Wide Installer method works perfectly fine when the system has just one or two primary users. The Microsoft Teams needs an update problem starts to show up if you have a shared computer.

The Teams Machine-Wide Installer checks for something in the folder to consider Microsoft Teams as installed. By deleting or renaming that folder you can force the Teams Machine-Wide Installer to treat the user as if it was the first time they’ve logged in since the Teams Machine-Wide Installer was installed and that will trigger the Microsoft Teams install. %LocalAppData%\Microsoft\Teams

You can also download the Team Machine-Wide Installer directly and you could just remove the old version of the Teams Machine-Wide Installer and install the updated one. Now the Teams needs an update problem is fixed for new users.

For more details, please refer to: Fixing Teams needs an update - theDXT

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

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Answer 2

Hi,

Try to update your Windows / Mac OS to the latest version and see if it works.

If not, I would suggest Resetting your Windows / Mac OS should solve the problem.

Regards

Naveen