I'd look for it here.
https://www.microsoft.com/en-us/learning/dashboard.aspx
and if not found I'd try asking for help in dedicated forums here.
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_incorrectmissing
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link-mcp_supportother
--please don't forget to Accept as answer if the reply is helpful--