OUTLOOK 365 on MAC REPEATEDLY ASKING FOR EMAIL PASSWORD

Question

How do I fix OUTLOOK 365 from asking me repeatedly to enter my email password again and again. The OUTLOOK is version 16.61. I enter the password and OUTLOOK performs the proper download/sync from my email provider (Earthlink). But, it will ask again the next time I go to my email, even 10 minutes later.

Answer 1

In case this helps anyone, I'd been dealing with a double keychain prompt every time I'd reply to an email and then again when sending. I believe this started happening when I upgraded to my current version, 16.68.

I solved this by running Keychain Access, searching for adal (as described above), and then giving Outlook access to the two items mentioned above (com.microsoft.adalcache, Microsoft Office Credentials).

Then, doubleclick each of those items, click the Access Control tab, then click the + button and navigate to your Microsoft Outlook app, and click save changes. Do that for adalcache and MS Office Credentials. Restart outlook and, for me, the problem went away.

By the way, I first tried clicking "Allow all applications to access this item" but it didn't help. I have the other option selected (Confirm before allowing access) but with "Ask for Keychain password" unchecked.

Hope this helps someone!

Answer 2

OK, this finally worked.

Previously, I was unable to delete the entry:

• com.microsoft.adalcache

When I searched for a solution, someone suggested selecting EDIT from the main menu, then selecting DELETE instead of pressing the delete key, or right clicking and selecting delete. THANKS! @mr

Answer 3

Both my husband and I are having this problem constantly - up to 10 times per day. We are both running Outlook 16.67 on a Mac running Monterey 12.6. I have an M1 and his is an older Mac. When I search I do not see any of the options above. Searching for "adal" comes up nil as does com.microsoft.adalcache. How do I stop this annoying problem? There has to be a way. Here is a screen shot when I search for com.microsoft.adalcache

Answer 4

SO, after I posted that my issue was solved, the issue started all over again. Once again I am being asked, multiple times through out the day, for my password. So annoying! One of the primary reasons for dumping the Microsoft machines back in 2013 was to get away from crappy programming only to find that I still needed the "Office" Suite.

Answer 5

I feel your pain. I truly do not understand why this is so hard to fix. Does it have something to do with the Exchange account or lack thereof?