Share via

OUTLOOK 365 on MAC REPEATEDLY ASKING FOR EMAIL PASSWORD

James Robbins 56 Reputation points
2022-05-10T22:04:18+00:00

How do I fix OUTLOOK 365 from asking me repeatedly to enter my email password again and again. The OUTLOOK is version 16.61. I enter the password and OUTLOOK performs the proper download/sync from my email provider (Earthlink). But, it will ask again the next time I go to my email, even 10 minutes later.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,387 questions

13 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Faery Fu-MSFT 18,971 Reputation points Microsoft Vendor
    2022-05-11T02:35:02.597+00:00

    Hi @James Robbins ,

    Welcome to our forum!

    According to my search, this issue occurs because of the presence of duplicate tokens in the keychain.
    To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain.

    1. Quit Outlook and all other Office applications.
    2. Start Keychain Access by using one of the following methods:
      • Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
      • In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.
    3. In the search field in Keychain Access, enter Exchange.
    4. In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.
    5. In the search field, enter adal.
    6. Select all items whose type is MicrosoftOffice15_2_Data:ADAL:<GUID>, and then press Delete.
    7. In the search field, enter office.
    8. Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.
    9. Quit Keychain Access.

    Hope this can help you!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    1 person found this answer helpful.
  2. ED STEVENS 11 Reputation points
    2022-11-07T01:54:49.563+00:00

    Hi, I have tried the "keychain access" method - but when I type in "exchange" it comes up blank - there is account linked to exchange.

    Can you suggest another workaround?

    1 person found this answer helpful.
    0 comments
  3. ED STEVENS 11 Reputation points
    2022-11-07T01:54:50.113+00:00

    Hi, I have tried the "keychain access" method - but when I type in "exchange" it comes up blank - there is account linked to exchange.

    Can you suggest another workaround?

    1 person found this answer helpful.
  4. mr 6 Reputation points
    2022-11-22T12:36:43.757+00:00

    Search for "adal" as well, you should have a couple of entries:

    • com.microsoft.adalcache
    • Microsoft Office Credentials

    In my case, deleting the 2 entries above, deleting the account from Outlook, then restarting Mac OS and re-entering the account from scratch on Outlook solved the issue.

    1 person found this answer helpful.
  5. Jennifer Green-Powers 6 Reputation points
    2023-01-05T01:01:37.18+00:00

    anyone have any luck on this issue?

    I have spent the last 3 months not being able to use microsoft office. Also i have spent the last 2 days on the phone with microsoft and apple. Can't delete mircrosoft office creditentials in the keychain.

    Im thinking if i could just delete this my problems will be solved

    1 person found this answer helpful.
    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.