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Hello ,
There is error while doing Azure AD Autopilot in test ffresh VM device .it user-driven set and No to white glove oobe in profile and computer name %serial%.and computer is showing in MEM Console in all devices.
here is error.
please assist.
Thank
Richa km
I tested the Hybrid azure ad autopilot on some devices in same tenant ,all the devices get struck on same ESP error mentioned above.on runing get-autopilotdiagnostics powershell.get below output.wants to know anything wrong in output as setting.
@Richkm I have researched this issue again and it usually installs intune management extension(IME) agent in "preparing your device for mobile management" process.
To check if IME is installed, In CMD window, please type in regedit to check with the registry values like below:
HKLM\SOFTWARE\Microsoft\EnterpriseDesktopAppManagement\<SID>\<MSI-ProductCode>
See if it is similar to below sample:
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 54%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
checked in one errored device win2004 no any entry EnterpiseDesktopAppManagement created at mentioned location
@Richa Kumari Honestly, there is no helpful information I can share with you. For this strange situation, the best is to probably open a support case to get more accurate help. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support
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Hello @Lu Dai-MSFT
am having the exact issue. I tried to enroll the device through autopilot and self-deployment, but the device failed in the Preparing your device for mobile management (0x800705b4). I tried with different tenant, and the same device got enrolled without any issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 66%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Does this have the TPM enabled? Is it only happening on one device?
Have you tried deleting the device from Intune/Azure AD/Autopilot and reimaging it and testing it again?
It virtual Hyper-v vm .no tpm enabled. tested in two VM and found same issue in both VM.One of then test VM for Hybrid azure AD Autopilot.
Have you tried adding the virtual TPM under settings of the VM?
@Richkm Thanks for posting in our Q&A.
To clarify this issue, please tell us which the version of the device. And for autopilot issue, it is needed to check if there is more detailed error messages in logs. For user-driven mode, it is suggested to try to press Shift+F10 and run the following command to collect the log.
mdmdiagnosticstool.exe -area Autopilot -cab <pathToOutputCabFile>
Please refer to the following article:
https://learn.microsoft.com/en-us/troubleshoot/mem/intune/understand-troubleshoot-esp#collect-logs
If there is anything update, feel free to let us know.
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its windows 10 2004 Hyper-v VM.one error found in aad eventlog
@Richkm Thanks for your update. If we want to check intune enrollment logs in event viewer, the logs in "Applications and Services Logs > Microsoft > Windows > DeviceManagement-Enterprise-Diagnostic-Provider > Admin" is more helpful.
Please understand that for such kind of issue, we may need more logs to analyze the whole process to find the root cause. With Q&A limitation, it is better to create an online support ticket to handle this issue more effectively. It is free. Here is the online support link and hope it helpful.
https://learn.microsoft.com/en-us/mem/get-support
Thanks for understanding and hope everything goes well with you.