Azure video Analyser - rtspurl connection Timeout

Question

sample Azure model: https://learn.microsoft.com/en-us/azure/azure-video-analyzer/video-analyzer-docs/track-objects-live-video

We are working on an Azure video analyzer. when we try working testing in live RTSP URL "rtsp://rtspsim:554/media/camera-300s.mkv" it shows correct response But when we trying with IP camera live streaming RTSP URL we are getting error response as

[IoTHubMonitor] [1:09:15 PM] Message received from [avasample-iot-edge-device/avaedge]:
{
"code": "connectionTimeout",
"target": "rtsp"
}

Please help us to proceed further.

Answer 1

Hello,

Thanks for reaching to us. For this scenario, I will recommend you to raise a support ticket directly from the Azure portal since Azure Video Analyzer has not been supported well in the forum at this moment.

Please do create a support directly and let me know your ticket number so that we can help to track and expediate the process.

If you have no support to do so, please let me know I can enable you a one-time-free-ticket to assign a support engineer to help.

We do welcome you to post Azure Video Analyzer question after a few weeks again. Sorry for your experience.

Thanks.

Regards,
Yutong