Microsoft teams -preview does not detect the webcam video in linux mint uma

Arjun Alagesan 1

my webcam name is : Lenovo FHD Webcam Digital Stereo (IEC958)

The webcam works fine in all the app in linux mint except in microsoft teams -preview
i am using this microsoft teams for attending my online classes since webcam not working in microsoft teams app, i had to use google chrome to connect and attend class.

My webcame works in
'Cheese' app
guvcview
zoom
and browser version of teams

it just does not work in 'microsoft-teams-preview' official version

earlier i was using logitec webcam and it stopped working one fine day, so that its a webcam problem, so bought a new webcam which is this Lenova cam, but yet its the same issue

pls help to resolve it

JimmyYang-MSFT 55,141 Reputation points Microsoft Vendor

2021-08-18T02:48:15.967+00:00
Hi @Arjun Alagesan

Does anyone else have the same issue in your organization?

What is your version of Teams for Linux?

According to your description, it seems this issue is only occurred in Teams client. In this case, it firstly recommends you try to clear your client cache file to see if it can be fixed. The following command is for your reference:

rm -r ~/.config/Microsoft/Microsoft\ Teams
Arjun Alagesan 1 Reputation point

2021-08-18T16:01:25.353+00:00

Hi @JimmyYang-MSFT ,

Thanks for the reply.

I discovered new behaviour and it looks like some access problem. I have two user logins created in linux mint uma.

When i login as user1 - Microsoft teams-preview is working fine and teams - Settings->Manage Account - > Devices - video preview is detecting camera fine. which means camara is working

when i login as user2 - Microsoft teams-preview is not detecting camera. Teams -> settings -> Manage Account -> Devices - video preview is not detecting camera. which means camerra is not working.

I have also deleted cache from the user1's 'Microsoft\ Teams' folder.
user2's cache folder is not available for 'Microsoft\ Teams' folder.

Please clarify how to fix this issue
JimmyYang-MSFT 55,141 Reputation points Microsoft Vendor

2021-08-25T08:22:31.643+00:00

Hi @Arjun Alagesan

Thanks for your information!

According to your description, it look like this question is related to your account in Microsoft Teams, did you test these two account in the same device?

In addition, could user2 use Teams web client to detect the camera device normally?
Martin Hädicke 0 Reputation points

2024-05-12T13:50:59.2133333+00:00

Hi,

go to edge://settings/content/siteDetails?site=https://teams.microsoft.com to edit the browsers permissions specific to Microsoft Teams and allow access to the camera. After restarting the Teams PWA, the camera was detected. There is still no Settings-Entry as is the case in Windows, but if you click on "Calls" you'll find a "Custom setup" button which at least will show you, that the camera is there.

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