IoT Central App does not load Device page

Roopak Ingole 56

I am having issue loading Device page on IoT Central. I need to get to this device page to get the connection string/key information. Spinning wheel keeps spinning and page doesn't load. I tried different browsers (Chrome, Firefox & Edge). None of them work. All other pages load properly.

QuantumCache 20,346 Reputation points

2020-07-15T16:06:01.653+00:00

Hello @RoopakIngole-9169 , Thanks for reaching out to us!, we are checking on our side, is this still ongoing on your side,please confirm?
QuantumCache 20,346 Reputation points

2020-07-15T16:08:44.5+00:00

Hello there, we see that you have already logged same question on Stack over flow,
We are looking into this issue. Sorry for any inconvenience caused.
Roopak Ingole 56 Reputation points

2020-07-15T16:09:30.837+00:00

Hello Satish,
Yes, this is still on going.
Thanks
QuantumCache 20,346 Reputation points

2020-07-15T16:15:07.823+00:00
Hello @RoopakIngole-9169 ,

Have you tried on different machines/laptops?

Sometimes hard refresh of browser may also hleps/

What region have you deployed your IOT Central app, USA?

I have checked my IoT central aplication, I can browse the Devices.
AshokPeddakotla-MSFT 35,576 Reputation points

2020-07-15T16:16:46.25+00:00

@RoopakIngole-9169 To understand your issue better, was it working earlier? Since how long you are experiencing this issue?
Are you using Legacy Application?
Roopak Ingole 56 Reputation points

2020-07-15T16:37:03.873+00:00

Hello Ashok,
Yes it was working earlier. I was able to get to the devices. Since yesterday I am not able see it.
I will try restarting my machine/browsers.

As far as Application template, I am really not sure. The application was created by our Subscription Admin and handed over to us. From the Application itself, is there any way I can confirm this ?
Roopak Ingole 56 Reputation points

2020-07-15T16:41:00.83+00:00

Thanks Satish.
I will try it on different machine. My application is deployed in USA region.
I have tried different browsers, still the same issue.
I can try restarting my machine and check.
FYI: Attached is the snapshot what I get whenever I click on Device.
QuantumCache 20,346 Reputation points

2020-07-15T18:41:07.78+00:00

Hello @Roopak Ingole , Please visit the document on Get information about your application page, you can find out if your app is legacy or not.

Please don't share any sensitive info related to you App on public forums, always Mask the sensitive info while sharing app info or images on public forums.
Roopak Ingole 56 Reputation points

2020-07-15T18:53:27.337+00:00

Hello Satish,
Template says iotc-pnp-preview @ 1.0.0
which i assume is not Legacy.
Is this info helpful?
AshokPeddakotla-MSFT 35,576 Reputation points

2020-07-16T14:01:48.573+00:00

@Roopak Ingole If app version=2 it is a legacy app, if version=3, it is latest. I tried multiple times but unable to reproduce your issue. I can see the devices page without any problem in my application.

Can you please try again now by following all the above suggested troubleshooting steps and report back?
Connor Wood 1 Reputation point

2020-07-17T17:33:08.3+00:00

@RoopakIngole-9169 These are good troubleshooting steps, if these dont work then please provide your application ID or the URL that you are trying to load and I will take a look on our side.
Roopak Ingole 56 Reputation points

2020-07-23T20:08:36.213+00:00

I went through the troubleshooting steps.
Only thing worked was opening up the iotcentral on another laptop. This tells me that there must be something on my machine that is blocking to open up the device pop-up. I made sure that I disabled adblocker and pop-up blocker.

how can I send you @AshokPeddakotla-MSFT private message with my application ID?
QuantumCache 20,346 Reputation points

2020-07-23T20:26:20.943+00:00

Hello @RoopakIngole-9169 , Please send an email to azcommunity@microsoft.com with the below details,

Thread URL: https://learn.microsoft.com/en-us/answers/questions/47679/iot-central-app-does-not-load-device-page.html?
Subscription ID:
ApplicationID:
Subject : Attn Ashok Peddakotla

Please include all deatils of your issue, error logs and images in your email.

Please let us know once you have done the same
AshokPeddakotla-MSFT 35,576 Reputation points

2020-07-27T13:09:41.307+00:00

@RoopakIngole-9169 As you have mentioned, it was working fine in another machine. Looks like your machine has some issues. If you are still blocked and need further help from our side, do let us know the requested information and we will help you accordingly.
Roopak Ingole 56 Reputation points

2020-07-27T20:21:18.403+00:00

Sent the private message as mentioned above.
AshokPeddakotla-MSFT 35,576 Reputation points

2020-07-28T01:30:01.167+00:00

@Roopak Ingole We have received your email and checking internally with respective team. Appreciate your time patience in this regard.
Nandini Koduri 1 Reputation point

2020-08-18T12:14:20.68+00:00

Hello,

Is your problem resolved? We are also facing the same issue, not able to see devices under devices page, getting an error message saying
Error
Something went wrong
Error Code: 500.011.998.016 / 16m3ochzsth.1
I just started exploring IOT Central and started seeing this issue and couldn't go furthur of adding devices because of this issue. One of my other team mate also tried this in his machine by creating new custom application but still the same. He is also getting the same error. I tried for Custom application, in store analytics template, but having same problem and yes i tried US and Europe regions. Please let me know if there is any solution.

Thanks,
Nandini
AshokPeddakotla-MSFT 35,576 Reputation points

2020-08-24T18:13:24.847+00:00

@Nandini Koduri

This error is the result of the browser failing to fetch from the back end. Our Product team is working on providing a fix/update for a more graceful & cleaner error message when the client appears to be offline or a fetch API call fails.

Meanwhile, suggest you to double check your network connection, as well as any firewalls that could be blocking the requests.

1 answer

AshokPeddakotla-MSFT 35,576 Reputation points

2020-08-28T13:58:35.307+00:00

@Nandini Koduri
Update: Our Product team deployed a fix/update for a more graceful & cleaner error message. Please try now and let us know if you are still blocked.
Please sign in to rate this answer.
Ravula Venkatesh 0 Reputation points

2024-08-27T15:29:05.9933333+00:00

Still the Spinning wheel keeps spinning and page doesn't load.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

IoT Central App does not load Device page

1 answer

Your answer