Unexpected Invoice

Question

I've a non-profit subscription, and today I received an invoice for my workloads.

I realized that the subscription has been changed to pay-as-you-go, while my sponsorship is still valid as per the non-profilt portal.

Answer 1

Hi,

Please create a new billing support request using my instructions below. There is no charge for billing support request.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

NOTE: The above link should take you to Cost Management -- Help -- New support request blade. If for some reason link doesn't work you may navigate there manually.

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email within a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP