Azure Admin Center cant add my Domain

Question

I would like add my domain XXXX.de to my admin center. I used my private microsoft acc to create a organisation. First i tried to add my domain with this acc. But with the TXT record set i cant validate the domain (after weeks).
Now i added a new user ******@xxxx.onmicrosoft.com. With this User i got a new error with more details. It says that my old deleted User has this domain. But i deleted the domain and after this i deleted the user.

I tried many different things on this. Delete my domain, create new TXT record and MX records. But this error is still there. Can anybody help me with this?

Answer 1

Hello @Dustin Lanz,

Thank you for sharing your domain details.

It looks like the domain xxxxx.de that you're trying to verify in your xxxxxx.onmicrosoft.com directory has already been verified in a different directory. This is why you're receiving an error message when attempting to verify the domain.

You can check the directory IDs by entering your domain name at the following URL: https://www.whatismytenantid.com/.

I can confirm that the tenants are different.

To proceed with verifying the domain in your current directory, we need to engage the Data Protection team via a support ticket. They will unverify the domain in the other directory before it can be added to your tenant.

To initiate this process, I will need a few details from you. Since this information contains Personally Identifiable Information (PII), please share the following details via private message:

• Contact phone number (add +Country code)
• Contact email address
• Country
• TimeZone

Please send me the detail via private message.