File Level Restore on my Azure Virtual Machine

Question

I'm having trouble mounting and accessing file level restore on Azure Backup. Can i get an engineer to get on a screen share to review and troubleshoot?

Answer 1

Hi Amato, Andy,

Welcome to Microsoft Q&A Forum, thank you for posting your query here!

I understand you're expecting a technical person to troubleshoot the issue. However, I believe it would be more helpful if you could try the following steps to resolve it.

Since you are having trouble mounting the disk on the VM, you might need to check the VM and its OS requirements first. The VM where you plan to execute the script should not have any unsupported configurations. If it does, select an alternate machine that meets the requirements.

Below is a snippet for your reference.

Please verify the following unsupported configurations for your VM.

https://learn.microsoft.com/en-us/azure/backup/backup-azure-restore-files-from-vm#step-2-ensure-the-machine-meets-the-requirements-before-executing-the-script

Note:

1. Users should note the performance limitations of this feature. this feature should be used when the total size of recovery is 10 GB or less. The expected data transfer speeds are around 1 GB per hour.
2. Proxies may not support iSCSI protocol or give access to port 3260. Hence it is strongly recommended to run this script on machines which have direct access and not on the machines which will redirect to proxy.
3. For Linux, the script requires 'open-iscsi' and 'lshw' components to connect to the recovery point. If the components don't exist on the computer where the script is run, the script asks for permission to install the components. Provide consent to install the necessary components.

-->If the file recovery process hangs after you run the file-restore script (for example, if the disks are never mounted, or they're mounted but the volumes don't appear), perform the following steps listed in the doc.

For Windows: https://learn.microsoft.com/en-us/azure/backup/backup-azure-restore-files-from-vm#for-backed-up-vms-with-large-disks-windows

For Linux: https://learn.microsoft.com/en-us/azure/backup/backup-azure-restore-files-from-vm#for-backed-up-vms-with-large-disks-linux

Also for your reference:

--> Know who can generate script

--> Know who can run script

Hope this helps!

let us know if you have any further queries. I’m happy to assist you further.  

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