My laptop in stuck in black screen during Windows update

Question

I restarted my laptop to install the latest update. It went into shutdown mode and installed the update to 8% then restarted. After the first restart, it continued the update until it reached 27% and then it restarted once again. This time however, the laptop restarted into a black screen with no indication of the update being installed. I have left the laptop in this state for 30 minutes now and nothing have changed. What should I do now?

Answer 1

Hello,

Thank you for posting in Microsoft Q&A.

Based on the description, I understand your question is related to black screen.

Press and hold the power button until the laptop completely shuts off. Disconnect USB drives, printers, external monitors... Press the power button again to turn your laptop back on.

Put the loading machine in safe mode, and then check if you can boot:

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

If you can access Safe Mode, try uninstalling the most recent update:

Go to Settings > Update & Security > Windows Update > View update history. Select Uninstall updates and remove the most recent update.

If none of the above steps work, you might need to reset your PC:

Go to Settings > Update & Security > Recovery. Select Reset this PC and choose whether to keep your files or remove everything.

Have a nice day.

Best Regards,

Molly

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