Will the ServiceNow Search Connectors support the new ServiceNow Portal URL

Question

Hi,

We recently implemented the ServiceNow MS Graph connectors available within Microsoft Search. During this implementation, we required support from Microsoft to ensure that the indexed data being returned was from the ServiceNow Service Portal URL (https://company.service-now.com/sp). As ServiceNow is due to replace the Service Portal /sp with /esc, could you please confirm if the ServiceNow MS Graph connectors will support this change?

Thank you for your assistance.

Regards,

Martin

Answer 1

Hi @MartinNicholls-3320

Based on the latest documentation, the ServiceNow MS Graph connector supports indexing data from the specified ServiceNow instance URL. However, the documentation does not explicitly mention support for URL changes, such as from '/sp' to '/esc'.

I recommend contacting the Microsoft Graph connector support team to confirm whether this specific change is supported and to get further guidance.

Hope this helps.

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