I am stuck in the Authenticator infinite loop and cannot access accounts

Sean Dixon 0 Reputation points
2025-02-27T01:31:12.0133333+00:00

I am the only admin for my 365 Business Account. I purchased a new iPhone and do not have the old phone. When I try to access my 365 accounts, I receive the message to use Authenticator. However, every time I try to do that I end up in this infinite loop where it keeps asking me to use Authenticator. I am unable to use other login methods for some reason. I need help.

Microsoft Identity Manager
Microsoft Identity Manager
A family of Microsoft products that manage a user's digital identity using identity synchronization, certificate management, and user provisioning.
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