Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,688 questions
Mac - No smart card available in Windows App (Remote Desktop)
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Jeff Swift
5
Reputation points
I am running a 2023 Mac with Sequoia 15.3.
I am attempting to use the Azure Virtual Desktop for my organization.
- I am able to login to the virtual desktop (VD), from my Mac, using a smart card.
- I open a browser in the VD then attempt to use the same smart card to login to one of my organization's web pages, the VD does not see my smart card.
Looking into the redirect settings on my Windows App, I do have Smart Cards checked for redirect to the VD. My Mac also recognizes the Smart Card Reader in the System Report.
I've replied to this thread as well, seeing I was having what appears to be the same issue.
https://learn.microsoft.com/en-us/answers/questions/2104123/smart-card-reader-not-recognized-in-avd-on-mac?comment=question
I intend to return to both this thread and the other to provide a solution if found.
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anashetty 2,295 Reputation points Microsoft Vendor2025-02-27T20:03:34.5+00:00 Hi Jeff Swift,
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.
Please try below troubleshooting steps:
See that the host pool in your AVD environment is configured to allow smart card redirection. Refer this documentation for your reference: Configure smart card redirection over the Remote Desktop ProtocolUpdate or Reinstall Smart Card Drivers on the Session Host: Download and install the latest drivers for your specific smart card reader model, visit the support page for the appropriate drivers.
Check Browser Configuration on the Virtual Desktop: Ensure that the browser on the VD is configured to use the smart card for authentication. If the browser is not recognizing the smart card, try installing any required browser extensions or plugins.
Ensure that your macOS (Sequoia 15.3) and the AVD client are fully updated. Sometimes, compatibility issues are resolved in newer versions.
If possible, test the same AVD setup on a Windows machine to see if the smart card works within applications on the VD. This can help determine if the issue is specific to macOS or a broader AVD configuration problem.
If you have any further queries, please do let us know. If this is helpful, please click Upvote.
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