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I am having a really painful week since i am not able to signup for azure portal with my first time used indian physical sim phone number for verification and even for the matter of sake any other phone number. nothing is been verified. IT gives me below error
| SessionID: 5820064d-89fb-4859-88da-a31aa67c2420 TimeStampUTC: 2/26/2025 9:53:03 AMWe’re unable to validate your phone numberPhone validation is required to confirm your identity and complete signup. Reenter your SMS verification code, or try again with a different phone number |
when i tried to raise a support ticket, even that also i am not able to do that. below error appearing on the support ticket landing page, pfa file Support_Ticket_Error_Auth.png
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Hello @vikas bahuguna,
Thank you for posting your query on Microsoft Q&A.
The issue with phone number validation during Azure Subscription Sign up can be resolved by creating a support ticket and working with our Azure subscription team.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
Please send me the detail via private message.
We can then connect offline to discuss further and assist you in resolving this issue.
Hello @Raja Pothuraju
I am even not able to create a support ticket from portal.azure.com, i attached the screenshot error.
How can i contact you personally?
Azure portal support contact number is not bee picked up
Hello @vikas bahuguna,
Thank you for sharing the details over email.
To address the issue, we contacted our support team and raised a ticket with the Azure Subscription/Account Review team.
A support engineer from the Account Review team will remove the block on your account phone number, allowing you to sign up for a new Azure tenant without any problems.
I hope this information is helpful. Please feel free to reach out if you have any further questions.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Hi @Raja Pothuraju I am feeling like I have the same kind of problem. I already have a business microsoft 365 account in the uk, and if i follow the signup link, it then appears to not even try the UK phone numbers I provide. This is strange, given I can explore portal.azure.com from there, I would have expected it to be keen to let me sign up! I can provide more details via private message if required. I have also seen this looks like a common problem from pre-existing questions :
https://answers.microsoft.com/en-us/msoffice/forum/all/unable-to-validate-phone-number-during-azure/
Hello @Andrew Haigh,
I recommend creating a new thread on the same Q&A forum with the details and please share it with in private message over the thread.
Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Entra ID tag when submitting your question.
Thanks @Raja Pothuraju , I posted a new question, but the link when followed gives 404 not found, maybe just needs a bit of time to update (edit, its now visible):
I'm not sure how to send a private message to you; if I click on your profile I don't see an option that looks relevant.
Hello @Andrew Haigh,
Thank you for raising a new QnA post on this.
To send me the details in private message, please go to the thread that you created https://learn.microsoft.com/en-us/answers/questions/2183441/unable-to-signup-microsoft-azure-portal-service and there you can an option to send a private message.