Remote Desktop freezing after Windows update KB5050094

Question

After windows update KB5050094 - all our companies RDP profiles with the newest windows update won't load correctly every time. When we try to connect to the RDP connection, the "welcome/loading screen" appears with "Other user" instead of our name profiles name., and then it just freezes. Its not always an issue, but usually for the last 3-4 weeks, we have had to close the connection and try again - up to about 20 times, before finally getting into the remote desktop successfully.

The loading screen is stuck/frozen. It works perfectly fine, when im not using the lastest update KB5050094.

I have tried from different computers, and the Remote Desktop App in Microsoft Store. All the services are running like they should be. But i encounter the same problem.

We have some customers which have the exact same issue.

Answer 1

Hello,

Thank you for posting in Q&A forum.

If you are sure that the patch caused the problem, I suggest you go to Microsoft's Feedback Center to report the problem, which can help fix the problem in subsequent updates. You can press Win+F to open the Feedback Center to report the problem. You can also visit the following webpage to report the problem:

https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

I hope the information above is helpful.

Best regards

Zunhui

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