I can't add a new MailFrom address after I create an email communication service, I don't know why.

Question

The Add button is disabled, I can't add an additional email address with the domain "klikcklaar.com" except a default address created by azure.

If you know the reason, please give me a reply. Thank you very much!

Answer 1

Hi @Klicklaar
Azure Communication Services resource is on the default throttling tier, adding additional MailFrom addresses is not permitted. To enable this feature, please consider upgrading your sending limits.

A recent update to the Email Communication Services now restricts the creation of new MailFrom addresses and the enabling of engagement tracking if you are on the default throttling limit.
https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email

kindly refer this thread: https://learn.microsoft.com/en-us/answers/questions/1630281/add-button-disabled-in-email-communication-service
Please accept as "Yes" if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues.