Founder's Hub Azure Credit Expiration

Question

As a part of Level 4 in the Startup Founder's Hub, we received $150k in Azure Credits.

We have currently used $83,953 out of $150,000 credits within the first year, yet the credits are about to expire on 5th March 2025 and I received an automated e-mail about an upcoming conversion to a pay-as-you-go account.

I wasn't able to find any other place in Azure support to submit my question: How can we request an extension of this credit by additional 12 months?

I am not sure whether this is related when considering our request, but just a week ago, we had full 10/10 score in the Verification checklist, however how we were asked to renew business, domain and email verification, but I am getting an error when trying to upload a new domain verification document: "errors": [{"message": "OneVet evidence creation encountered an error","code": "bv-onevet-error-adding-docs"}]

Can you, please, advise?

Answer 1

Hi PAVOL BUJNAK,

Thank you for reaching out to us on the Microsoft Q&A forum.

To address your situation regarding the expiration of Azure credits and the verification issues you’re encountering:

For startups enrolled in the Microsoft for Startups Founders Hub, Azure credits generally expire one year after activation. Typically, extending these credits requires moving up a level within the program. However, since you are already at Level 4—the highest tier—this option may not be applicable. It’s also important to note that startups at the $150K level do not receive an extension on their credits.

Please go through the following docs,

• Azure Benefits
• Azure Credits and Billing FAQs

Regarding the domain verification issue, the error message "OneVet evidence creation encountered an error" suggests a technical problem with the document upload process. To resolve this and maintain your eligibility for program benefits, I recommend reaching out to Microsoft Support for assistance. You can submit a support request directly through the Founders Hub.

For reference,

• How do I provide additional information for domain verification?
• Founders Hub Portal

Please reach out to us if you have any other queries.

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