How can I resolve the "subscription is disabled and marked as read-only" error

Question

We've identified suspicious activity in this subscription. To protect your account, we've disabled the subscription.
However, I have only been using Azure for AI development and learning purposes.

Answer 1

Hello @seiya,

Thanks for posting your question in Microsoft Q&A, apologize for any inconvenience caused on this.

This can be quite frustrating, especially when you're using Azure for AI development and learning purposes. Here are some steps you can take to resolve this issue:

1. Identify the Cause: First, it's important to understand why your subscription was disabled. Common reasons include:
   1. Expired Credits: If you were using a free trial or promotional credits, they might have expired.
   2. Spending Limit Reached: You may have hit your spending limit if you were on a subscription with a set limit.
   3. Past-Due Bill: There might be an outstanding invoice that needs to be paid.
   4. Exceeded Credit Card Limit: Your payment method might have reached its limit.
   5. Suspicious Activity: Azure might have detected unusual activity that triggered a security measure.
2. Steps to Reactivate Your Subscription
   1. Check Subscription Status: Go to the Azure Portal and navigate to Subscriptions. Verify the status of your subscription.
   2. Resolve Billing Issues: If there are any past-due bills or payment issues, resolve them by updating your payment method or clearing the outstanding balance.
   3. Upgrade Subscription: If you were using a free trial or a limited subscription, consider upgrading to a pay-as-you-go or other paid plan to avoid hitting limits.

For more information, see Reactivate a disabled Azure subscription.

Please check this article: Azure subscription states

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