Hi @ AKHTAR ALI KHAN , There was a update on the Email Communication Services, where you cannot create a new MailFrom address or enable the engagement tracking if you are on the default throttling limit. Can you please confirm if you are on the default throttling limit? If so, you can submit a request to increase the throttling limit as mentioned in the documentation here https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email then you will be able to use the aforementioned features. Please refer to the below link: https://learn.microsoft.com/en-us/answers/questions/1630281/add-button-disabled-in-email-communication-service If you have any further concerns or queries, feel free to reach out to us. If the answer is helpful, please click Accept Answer and kindly upvote it so that other people who faces similar issue may get benefitted from it.

Not able to add new email address default

AKHTAR ALI KHAN 0

User's image

Laxman Reddy Revuri 2,545 Reputation points Microsoft Vendor

2025-02-19T16:04:42.4266667+00:00

Hi @AKHTAR ALI KHAN
Make sure the domain for your account is verified within the “Provision Domains” section of ACS. Unverified domains can prevent the addition of new sender addresses.

Microsoft only permits a limited number of email addresses to be created for a single account. So, if you haven’t sent out emails using the current setup, try changing the default to the “DoNotReply” first.

Ensure that you have the correct permissions set on Azure RBAC (Role-Based Access Control). These permissions include country email communication services owner and contributor.

policies that restrict custom email addresses. Check Settings > Properties for any limitations.
references:
https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/email/enable-user-engagement-tracking

How to add custom verified email domains

https://stackoverflow.com/questions/78214575/why-is-the-add-button-disabled-in-azure-email-communication-services-mailfrom-ad?utm_source=chatgpt.com
AKHTAR ALI KHAN 0 Reputation points

2025-02-20T01:24:33.0433333+00:00

My domain is verified but still not able to add the new email address or even I can't update the sender display name.
AKHTAR ALI KHAN 0 Reputation points

2025-02-20T01:41:44.6033333+00:00

Neither able to add a new email address nor able to change the Sender display name.

1 answer

Bhargavi Naragani 735 Reputation points Microsoft Vendor

2025-02-20T04:19:32.84+00:00

Hi @AKHTAR ALI KHAN,
There was a update on the Email Communication Services, where you cannot create a new MailFrom address or enable the engagement tracking if you are on the default throttling limit.

Can you please confirm if you are on the default throttling limit? If so, you can submit a request to increase the throttling limit as mentioned in the documentation here https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email then you will be able to use the aforementioned features.
Please refer to the below link:
https://learn.microsoft.com/en-us/answers/questions/1630281/add-button-disabled-in-email-communication-service

If you have any further concerns or queries, feel free to reach out to us.
If the answer is helpful, please click Accept Answer and kindly upvote it so that other people who faces similar issue may get benefitted from it.
Please sign in to rate this answer.
AKHTAR ALI KHAN 0 Reputation points

2025-02-20T17:54:32.61+00:00

I'm not able to enable User engagement tracking

Bhargavi Naragani 735 Reputation points Microsoft Vendor

2025-02-21T01:09:43.8933333+00:00

Hi @AKHTAR ALI KHAN,

Please follow the below documentation to enable user engagement tracking feature:
Quickstart: How to enable user engagement tracking for an email domain.

Note: User Engagement Tracking cannot be enabled for Azure Managed Domains or custom domains with default sending limits.
For more information about the email throttling limit and how to increase it, you can check the documentation here Email throttling limit

If you have any further concerns or queries, please feel free to reach out to us.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Not able to add new email address default

1 answer

Your answer