Manage connection says Microsoft teams not connected while testing flow in copilot agent. is it microsoft teams connection issue?

Shweta Rajguru 0

Screenshot 2025-02-18 165853

Hello Everyone,

I have designed an agent in Microsoft Copilot Studio 365 to create a channel in Microsoft Teams after receiving instructions from the "Teams Agent", using dynamic input through the "Teams Channel" Power Automate instant flow. but while testing this flow in chat but manage connection says Microsoft teams not connected and when i am test this flow in power automate it tested successfully with connection.

so i don't know what is happen with manage connection. weather its Microsoft teams connection problem form their side ?

Nivedipa-MSFT 3,421 Microsoft Vendor

@Shweta Rajguru - Thank you for bringing this issue to our attention.
It sounds like there is a discrepancy between the connections used in Power Automate and the Teams Agent within Microsoft Copilot Studio. Here are some steps you can follow to troubleshoot and resolve the issue:

Steps to Resolve the Connection Issue

Verify Connections in Power Automate:

Ensure that the connection used in Power Automate is properly authenticated and connected to the correct Microsoft Teams account.

  Go to **Data** > **Connections** in Power Automate and verify that the Microsoft Teams connection shows as connected.
  
  **Check Connections in Microsoft Copilot Studio:**
  
     Ensure that the Teams Agent within Microsoft Copilot Studio is configured to use the same connection as Power Automate.
     
        Verify that the connection credentials are up-to-date and have the necessary permissions.
        
        **Re-authenticate the Connection:**
        
           Sometimes, re-authenticating the connection can resolve any underlying issues.
           
              Disconnect and reconnect the Microsoft Teams connection in both Power Automate and Microsoft Copilot Studio.
              
              **Check for Multiple Connections:**
              
                 If there are multiple connections for Microsoft Teams, ensure that the correct one is being used in both Power Automate and Microsoft Copilot Studio.
                 
                    Remove any redundant or outdated connections that might be causing conflicts.
                    
                    **Review Permissions:**
                    
                       Ensure that the account used for the connection has the necessary permissions to perform actions in Microsoft Teams, such as creating channels.
                       
                          Verify that the account is not restricted by any organizational policies that might prevent proper connection.
                          
                          **Test the Flow Independently:**
                          
                             Test the Power Automate flow independently to ensure it works as expected when triggered manually.
                             
                                If the flow works correctly in Power Automate but not through the Teams Agent, there might be an issue with the integration between Power Automate and Copilot Studio.
                                
                                **Check Logs and Errors:**
                                
                                   Review any logs or error messages generated during the testing process.
                                   
                                      Detailed error messages can provide insights into what might be causing the connection issue.
                                      
                                      **Update and Sync Connections:**
                                      
                                         Ensure that all components, including Power Automate, Microsoft Teams, and Copilot Studio, are up-to-date.
                                            Sync the connections and configurations across all platforms to ensure consistency.

Example Steps for Re-authenticating Connection in Power Automate

Go to Data > Connections:

In Power Automate, navigate to the Data tab and select Connections.

Disconnect and Reconnect Microsoft Teams:

  Find the Microsoft Teams connection and click on it.
     Select **Remove** to disconnect the current connection.
        Click on **New Connection** and select Microsoft Teams to re-authenticate and connect again.

Example Steps for Re-authenticating Connection in Copilot Studio

Open Copilot Studio:

Navigate to Microsoft Copilot Studio and open the project with the Teams Agent.

Check Connections:

  Go to the settings or configuration section for the Teams Agent.
     Verify the connection details and re-authenticate if necessary.

Additional Resources

Microsoft Power Automate Connections Documentation Microsoft Teams Integration with Power Automate Troubleshooting Power Automate Flows

By following these steps and ensuring that the connections are properly configured and authenticated, you should be able to resolve the connection issue between the Teams Agent in Copilot Studio and Power Automate. If the issue persists, consider reaching out to Microsoft support for further assistance.It sounds like there is a discrepancy between the connections used in Power Automate and the Teams Agent within Microsoft Copilot Studio. Here are some steps you can follow to troubleshoot and resolve the issue: