Global Secure Access - Unable to access from mobile phone

Question

Hello,

I've set up Global Secure Access and configured an on-prem application. The connectors are installed on two separate virtual machines. I can connect from external networks to the on-prem web application via Global Secure Access on all devices except mobile phones (Android).

Microsoft Edge is installed on the mobile phones (Android), and Global Secure Access shows as connected (green). However, the on-prem web application is still not accessible.

The only difference between mobile phones and other devices is that the mobile phones are Entra Registered, whereas the other devices are Entra Joined. As far as I know, mobile devices can only be registered with Entra, not joined.

Has anyone successfully used Global Secure Access on mobile phones? Is there anything I might be missing in the mobile phone configuration or in Intune?

Thanks,

Answer 1

Hi @st84
May I know how you global Secure Access and configured an on-prem application. the connectors are supported for windows 10/11 devices, may I know the vm which you are using is windows 10/11?
The Global Secure Access client can be deployed to compliant Android devices using Microsoft Intune and Microsoft Defender for Endpoint on Android.
For more details, please read Global Secure Access client for Android