Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification.

Question

Hello,

I’ve been trying to update my Partner Center account domain from REDACTED (personal) to REDACTED (company) after acquiring it. Since the change, I’ve been unable to pass vetting due to a “domain mismatch” error, but support hasn’t provided clear guidance on how to fix it.

Here’s what I’ve tried:

• Verified all entries in Entra Tenancy and the Partner Portal—everything reflects the new domain.
• Searched extensively for any references to the old domain but found none.
• Submitted multiple support tickets, but the replies seem automated, with no acknowledgment of the details I’ve provided.

This has been ongoing for 5 months, impacting my business operations significantly, as I can’t submit drivers without the partnership. Despite the issue, I’m still paying for Microsoft services. Can you please connect me with someone who can review this case thoroughly? I can provide all of the relevant information via message to a Microsoft Employee. Appreciate any help to resolve this.

Thank you,

Answer 1

Hi @Cam

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is not in our support scope.The following suggestion is just for your reference:

The target application's Publisher Domain either doesn't match the domain used to perform email verification in Partner Center or has not been verified. Ensure these domains match and have been verified then try again.

Occurs when neither the app's Publisher Domain nor one of the custom domains added to the Microsoft Entra tenant match the domain used to perform email verification in Partner Center or has not been verified.

See requirements for a list of allowed domain or sub-domain matches.

Remediation Steps

1. Navigate to your partner profile, and view the email listed as Primary Contact
2. The domain used to perform email verification in Partner Center is the portion after the "@" in the Primary Contact's email
3. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
4. Browse to Identity > Applications > Application registrations > Branding and Properties.
5. Select Update Publisher Domain and follow the instructions to Verify a New Domain.
6. Add the domain used to perform email verification in Partner Center as a New Domain.

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