Not receiving email code from teams app

Question

Hello

Please i need your help on this issue.

Not receiving email code from teams app to either of my registered Emails.

Emails are both working fine.

Answer 1

HI @IniobongNkanga-8038

Could you please tell me under what circumstances you need to collect the verification code from Teams?

The following are possible solutions, please check them one by one:

1. Check the spam folder

Sometimes the verification code email may be mistaken for spam, please check your spam or trash folder.

2. Confirm the email address

Make sure the email address you registered in Teams is correct and there are no spelling errors.

3. Check the mail server settings

Sometimes the mail server settings may prevent the sending or receiving of the verification code email. The email may be filtered by the inbox rules or hidden rules.

Check email rules and filters: Go to Settings > View all Outlook settings > Mail > Rules. Make sure there is no rule that can move the email to another folder.

If the sender meets the conditions, there is no non-delivery report, and you can't find the email in the "Junk", "Trash", or "Recoverable Items" folder, the email may have been filtered by the quarantine policy or other security policies in the admin center.

Reference: https://learn.microsoft.com/en-us/defender-office-365/quarantine-policies
If the issue persists, the Global Admin should create a service request with Microsoft online support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.   

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