while creating an ai bot in copilot studio when i add my pdf file in knowledge section the status of that file is showing unknown instead of 'in progress' or 'ready'.

Question

Hello,

I'm experiencing an issue with Copilot Studio while trying to add a PDF file or any file to the knowledge section. After uploading the file, its status shows as "unknown" instead of "in progress" or "ready." Additionally, when I test the bot with prompts related to the PDF content, it doesn't provide responses based on the PDF.

Here are the steps I've taken so far:

Verified the file format and size.

1. Re-uploaded the PDF file.

Cleared browser cache and changes the browser chrome and edge.

Despite these efforts, the problem persists. Could anyone provide guidance on how to resolve this issue?

Thank you!

Answer 1

Hello,

To resolve this issue, we can troubleshoot the problem together and check your settings . I would suggest raising a support ticket using the link below. This will allow an assigned engineer from the respective team to investigate and assist in resolving the matter promptly.

https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

Thank you.

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