Updated Bot Still Showing Old Version & Connection Issues for Some Users

Question

🔹 Context: Initial Connection Issue (Solved)

I recently built a Copilot Studio bot that triggers a Power Automate flow using a service account connection. Initially, users were getting a "Permissions Required" message when interacting with the bot in Teams.

• The issue was caused by Microsoft Entra ID authentication: since all Power Automate connections were set to "Use this connection (service account)," users had no personal connections to authenticate with.
• I solved this by adding an authentication action in Copilot Studio before triggering the flow.

Now the bot works correctly for me and some other users.

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🔹 New Issue: Some Users Still See Old Bot Version & Connection Errors

After solving the connection issue and updating the bot, some users still see:

❌ Old connection error messages (Permissions Required).

❌ Previous bot version instead of the updated one.

When these users try to uninstall the bot, they see:

• A "Permissions Required" message asking them to connect but when they click "no permissions associated with this copilot
• However, after that, they are able to "Add" the bot again (not just "Open"), meaning the bot was actually uninstalled.
• Even after clearing the Teams chat history, they still see the old connection error when using the bot again.

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🔹 What We Tried:

✅ Deleting & Re-adding the Bot

• They uninstalled the bot and reinstalled it, but the old errors persisted.

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🔹 What Help Do I Need?

🛠 How can we ensure that all users get the updated bot version immediately?

🛠 How can we fully reset authentication and permissions when a user reinstalls the bot?

🛠 Is there a way to force Teams to refresh the bot for all users?

Any help or insights would be greatly appreciated! 🚀