Continue Billing of Paid service After Trial Period

Question

Dear Azure Support Team,

I hope this message finds you well. I am writing to address a billing issue I have encountered following my Azure trial period. During my trial period, I utilized several services using the provided free credits. However, I was under the impression that all services would automatically discontinue once the trial period ended. To my surprise, I found that some services continued to operate and have since incurred charges on my account. As I did not use these services after the trial period, I kindly request your assistance in relieving me of the current month's billing for those services. I believe this situation arose from a misunderstanding regarding the automatic discontinuation of services post-trial.

Thank you for your attention to this matter. I appreciate your support and look forward to your prompt response.

Answer 1

Hi Asmita Prajapati,

You can create an Azure support ticket over here.

https://azure.microsoft.com/en-us/support/create-ticket/?msockid=1e65aa08cfed63532b8fb93fce86622e

Best Regards,

Ian Xue

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