The subscription xxx is not eligible to create an App Service Domain.

Dhiogo Acioli 0

I get this error every time I try to create a new domain, but I believe that this error is not reflecting reality.

I have tried different domains. I have tried different subscriptions (which already have working domains). All the possible problems that the documentation reports do not fit my context, such as payments, history, etc.

1 answer

Abiola Akinbade 23,060 Reputation points

2025-02-02T14:23:07.7666667+00:00

Hello Dhiogo Acioli,

Thanks for your question

What type of Subsciption are you using?

Some subscriptions types would be required to have sufficient history on Azure prior to creating an App Service Domain. Free trial and credit based subscriptions are not eligible to create an App Service Domain

See: https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain#prerequisites

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola
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Dhiogo Acioli 0 Reputation points

2025-02-03T09:59:57.0566667+00:00

As I said, everything is fine. The type is correct. There is a registered card. There is a registered domain that has been working for years. But I can't create new domains. And I'm not at the domain limit either (I only have one domain per subscription). I tested it on both a new and an old subscription.

Shree Hima Bindu Maganti 3,125 Reputation points Microsoft Vendor

2025-02-11T16:51:36.08+00:00

Hello @Dhiogo Acioli ,
Since you've ruled out common eligibility issues (subscription type, payment history, domain limits, etc.),
Your organization might have policies that block domain registration.

Head to Azure Portal → Policy. Check if any policies are preventing domain purchases.

Role-Based Access Control (RBAC) Permissions

You need Owner or Contributor access on the subscription.

Go to Azure Portal → Subscription → Access Control (IAM)

Check your role and upgrade permissions if needed.

Azure Service Availability & Temporary Issues

Microsoft services, including domain registration, might have outages.

Check for any ongoing issues.

Some Azure regions might restrict domain purchases.

Try creating the domain in a different Azure region.

Subscription Type & Billing Issues

Certain subscription types (e.g., Free Trial, Azure credits) are restricted.

Check your subscription type under Azure Portal → Subscriptions.

Make sure your billing details are valid.

Go to Choose Billing → Subscription Management → Domain Registration Issues.

Provide details, including subscription ID and error message.
ref:Azure Policy Overview
https://learn.microsoft.com/en-us/azure/role-based-access-control/role-definitions
https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain#prerequisites
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